Your guest reviews, handled.
Monitored across Booking.com, Google and Airbnb. Answered in your voice within 48 hours. And a monthly report you can put in front of every property owner.
Australian owned and run · No jargon · No lock-in
Unanswered reviews are costing you owners, not just bookings.
Under 4.0, you’re invisible.
Guests filter accommodation to “4+ stars” on Google, Booking.com, Expedia and Airbnb — it’s the default cut-off the platforms offer. Under that line a property is silently dropped from the shortlist before anyone reads a word about it. In one Brisbane portfolio we audited, five of the six listings with a real review presence sat under 4.0 — two of them at 3.9, one sustained run of answered reviews away from re-entering the filters.
Ratings price your rooms.
The most-cited study in hospitality (Cornell, 9,500+ hotels) found a one-point lift on a five-point scale lets a property raise rates about 11% without losing occupancy — roughly 1.1% of room revenue per 0.1★. For a mid-size operation that’s in the order of A$50,000–A$110,000 a year per 0.1★. Illustrative — your Health Check runs it on your own numbers.
The bar is low. Clear it.
In that same audit, ~2,060 reviews sat unanswered across one operator’s portfolio — zero owner replies on the 86 most recent, across every listing. Meanwhile a competitor on the same street answers about 70% of theirs, including the angry ones, usually within days. No operator we scanned does it consistently on every platform. That consistency is the whole opportunity.
Sources: Cornell School of Hotel Administration (Anderson, “The Impact of Social Media on Lodging Performance”) · Helexian portfolio review audits, June–July 2026, operators anonymised. Revenue figures are illustrative, not a guarantee — ratings move over months, and we don’t control the platforms.
We run your review desk. You get the credit.
Monitoring, nothing missed
Every review across Booking.com, Google and Airbnb (other platforms on request). Nothing slips through the cracks between changeovers.
Responses in your voice
You set the tone and approval rules once. We draft and publish within 48 hours. Done with you, not to you.
Same-day alerts on bad reviews
A heads-up the day it lands, with a suggested way to handle it. We’re not lawyers — if a dispute needs a professional, we’ll say so plainly.
Benchmarked, not guessed
Your response rate and ratings tracked against the operators around you every month — the same method as the free Health Check.
The monthly Owner Report — one per property
It’s the page you hand your owners at renewal time. Software can aggregate reviews for a few dollars a month; it can’t answer them properly every day and turn the results into something that keeps your owners with you.
- Rating trend on every platform, and distance to the 4.0★ filter line
- Response rate vs named competitors nearby
- Hot topics — the themes guests keep raising, with their actual words
- A recommended fix for each top theme (“three guests flagged slow check-in — here’s the cheapest way to kill it”)
- Every reply we published on your behalf, logged
- What the current rating is costing, in dollars, on your own occupancy and rates
Straight prices. Month to month. No quote dance.
- Your actual response rate, measured
- Ratings benchmarked against your local competitors
- Plain-English findings — yours to keep either way
- Every review on every platform, monitored daily
- Same-day alerts on bad reviews, with a suggested way to handle each
- Reply drafts for the reviews that matter most — your team hits publish
- The monthly report, one per property — response rates, rating trends, and what guests keep raising, quantified
- Everything in Monitor & Report
- Every review answered for you — written in your voice, published within 48 hours, under approval rules you set once
- Bad reviews triaged the same day, with a guest-recovery draft ready to send
- The analysis layer on your report — what’s causing each theme, the recommended fixes, and your response rate and rating benchmarked against named competitors in your town
- Reviews that break platform rules reported to the platform — we write and lodge the case for you
- A rating-recovery roadmap for any property under the 4.0★ line — the fixes, the sequence, the timeframe
The big reputation platforms charge several hundred dollars per location — and most don’t touch Airbnb or Booking.com guest reviews at all. We count listings with a live review presence, not your door count — buildings whose reviews pool into one listing count once. Very high review volumes (roughly 60+ published replies a month) move to a tailored Portfolio rate — we’ll always flag it before it applies, never bill you by surprise.
Managing a larger group, or a busy apartment-hotel with hundreds of reviews a month? Portfolio plans are tailored to your review volume and platforms — from A$1,200/month, setup from A$750.
Proof over hype. A human on the desk.
Helexian AI helps Australian small businesses put AI to work safely. The AI does the heavy lifting on monitoring and drafting; every reply is approved by a human who has spent 35 years communicating professionally — in account management, negotiation and customer-facing roles. Nothing goes out that we wouldn’t put our own name to.
Dean has spent over twenty years making change actually stick inside Australian organisations. Guest Review Desk applies the same rule as everything we do: prove the value on your own numbers before anything scales.
Start with the free Review Health Check.
Tell us your property names. Within 48 hours you’ll know your actual response rate, how it compares with the operators around you, and what it’s likely costing you. No obligation — most people take the numbers and act on them. Some ask us to handle it.
Get your free Review Health CheckFree · 48-hour turnaround · no obligation · no lock-in